A Certified HVAC/R Support Technician is responsible for providing technical support to customers who have purchased or are using HVAC/R (Heating, Ventilation, Air Conditioning, and Refrigeration) products. The technician will troubleshoot and repair issues related to these products, as well as provide customer service, maintenance, and preventative measures to ensure customer satisfaction.
• Provide technical support to customers, including troubleshooting and repairing HVAC/R systems and components.
• Perform preventative maintenance and inspections of HVAC/R systems.
• Provide customers with information on proper use and care of HVAC/R products.
• Maintain accurate records of customer interactions and equipment maintenance.
• Respond to customer inquiries and complaints in a timely manner.
• Monitor inventory of parts and supplies and request additional stock when needed.
• Stay up-to-date with the latest HVAC/R technologies and industry trends.
• Follow all safety guidelines when working with hazardous materials.
• Excellent customer service and communication skills.
• Ability to work independently or as part of a team.
If you are interested in becoming an HVAC/R Support Technician, you should consider pursuing certification in the field. This will help you gain the knowledge and skills needed to do your job effectively and safely. In addition to completing a certification program, you may also want to consider gaining experience in the field by working in a residential or commercial setting. This will give you the opportunity to apply the skills that you have learned and gain more confidence. Once you have obtained the necessary skills and experience, you can apply for jobs in the industry.
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The HVAC/R Technician Specialist program offers an opportunity for students to learn the skills necessary to enter the field of heating, cooling and refrigeration while also exploring methods for communicating effectively with the customer and solving problems. As the industry moves forward into the future, the need for skilled technicians is growing.
The NATE Certified HVAC Technician Program is a comprehensive online HVAC education program encompassing a well-rounded set of skills used by installers and technicians who are seeking NATE Certification. It covers all the NATE Core areas with a rich selection of foundational courses, and then focuses on Air Conditioning specialty at the Service Level. The content presented in each course hones in on learning objectives that have been identified by HVAC industry groups (HVAC Excellence, AHRI, NATE, RSES, HARDI, PAHRA, and ACCA) as critical knowledge areas for an HVAC technician.
After you successfully complete the first group of courses, you are ready to take your first NATE Ready-to-Work (RTW) Certificate Exam. But this program doesn’t end there – we continue to train you for higher levels of NATE Certified HVAC Technician credentials. After you successfully complete the second group of courses, you are ready to take the NATE Core Exam at the service level. Once you have passed the NATE Core Certification Exam, you will be ready for the third group of courses. When they are successfully completed, you will be prepared for the NATE Air Conditioning Specialty Service Level Exam, the focus of this program. And finally, the program concludes with EPA 608 Prep and exam you need to work as a HVAC Technician.
This program is targeted at individuals pursuing certification and employment as a HVAC/R Technician. The HVAC/R Technician Specialist program offers an opportunity for students to learn the skills necessary to enter the field of heating, cooling and refrigeration while also exploring methods for communicating effectively with the customer and solving problems.
Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.
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No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact form, or toll free at 1-855-201-6910.
To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.
Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.
No, you can take the online courses from anywhere in the world.
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Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.
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Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.
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Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at firstname.lastname@example.org.
Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.
Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.
Upon successful completion of the program, students will be prepared to sit for the North American Technician Excellence (NATE) national certification exam to become a Certified HVAC/R Technician. NATE also strongly suggests at least one year of experience.
NATE tests represent real working knowledge of HVACR systems and are designed to demonstrate competency in specific knowledge areas.
-Ready-to-Work Certificate Exam
-HVAC Core Certification Exam
-Air Conditioning (AC) Specialty Certification Exam
Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.
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NATE: Ready to Work, Core, and AC Specialty Exams
• Increased job opportunities: Certification can open the door to jobs that may not have been available otherwise.
• Improved pay: Certified HVAC/R Support Technicians are often offered higher pay than non-certified personnel.
• Increased credibility: With certification, customers and employers know that you have the knowledge and skills to get the job done right.
• Professional recognition: A certification shows that you have taken the time and effort to become educated and skilled in a specialized field.
• Job security: As technology advances, certified technicians have the know-how to stay ahead of the competition.