Certified HVAC/R Support Technician

Keeping Your Climate Comfortable - Certified HVAC/R Support Technician

Hours: 810 Hours
Duration: 12 months
Level: Beginner
Average Completion: 6 Months
Language: English
Occupation: Heating, Air Conditioning, and Refrigeration Mechanics and Installers
Enrolled: 4 Students

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Certified HVAC/R Support Technician

A Certified HVAC/R Support Technician is responsible for providing technical support to customers who have purchased or are using HVAC/R (Heating, Ventilation, Air Conditioning, and Refrigeration) products. The technician will troubleshoot and repair issues related to these products, as well as provide customer service, maintenance, and preventative measures to ensure customer satisfaction.


• Provide technical support to customers, including troubleshooting and repairing HVAC/R systems and components.

• Perform preventative maintenance and inspections of HVAC/R systems.

• Provide customers with information on proper use and care of HVAC/R products.

• Maintain accurate records of customer interactions and equipment maintenance.

• Respond to customer inquiries and complaints in a timely manner.

• Monitor inventory of parts and supplies and request additional stock when needed.

• Stay up-to-date with the latest HVAC/R technologies and industry trends.

• Follow all safety guidelines when working with hazardous materials.


• Excellent customer service and communication skills.

• Ability to work independently or as part of a team.

12 months of Full Access
6% Predicted 10-Years Job Growth

Is This the Right Career for You?

If you are interested in becoming an HVAC/R Support Technician, you should consider pursuing certification in the field. This will help you gain the knowledge and skills needed to do your job effectively and safely. In addition to completing a certification program, you may also want to consider gaining experience in the field by working in a residential or commercial setting. This will give you the opportunity to apply the skills that you have learned and gain more confidence. Once you have obtained the necessary skills and experience, you can apply for jobs in the industry.

1. Start today

Begin your transformation and learning journey right away.

2. Learn your way

Achieve your training at your own pace, according to your own schedule.

3. Get hired today

Complete industry-recognized certification and develop your employment strategy to begin your dream job.

6 Reasons to Complete Your Certified HVAC/R Support Technician Training With Us


With our programs, you can learn and study at your own pace with access 24/7/365 for the duration of your program. This means you can learn on your own terms and work around your own schedule.


Our online training comes with access to real, live support personnel that will help you through every step from our admissions adviser who will assist you with selecting the right training for you, to our student adviser who will be there with you during your entire training journey.


We have tailored our programs to provide comprehensive training in the technical and soft skills employers are looking for. With direct input and feedback from industry leaders and hiring managers, our program aligns with exactly what you need to successfully enter the workforce.


Our career training not only gives you the knowledge you need but preparation for the certification exams relevant to your desired career path. If you are pursuing an exciting new career in a field with a national certification, our program will both prepare you to sit for the exam but will often include a voucher for the exam cost.

Simulations and Case Studies

Our training programs have been developed with real learners and professionals in mind, so our programs incorporate real-world case studies and virtual simulations that will provide examples and interactions with real-life situations you may encounter during your career. These allow you to learn by experience with circumstances similar to what will be your daily responsibilities on the job.

Engaging and Interactive

Our training curriculum was developed with you in mind, looking at modern day learners and their needs. Our curriculum contains a mix of formats including reading, listening, watching, and interacting that will immerse you into a fun and engaging learning experience you will not only enjoy but not want to end.

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Program Description

The HVAC/R Technician Specialist program offers an opportunity for students to learn the skills necessary to enter the field of heating, cooling and refrigeration while also exploring methods for communicating effectively with the customer and solving problems. As the industry moves forward into the future, the need for skilled technicians is growing.
The NATE Certified HVAC Technician Program is a comprehensive online HVAC education program encompassing a well-rounded set of skills used by installers and technicians who are seeking NATE Certification. It covers all the NATE Core areas with a rich selection of foundational courses, and then focuses on Air Conditioning specialty at the Service Level. The content presented in each course hones in on learning objectives that have been identified by HVAC industry groups (HVAC Excellence, AHRI, NATE, RSES, HARDI, PAHRA, and ACCA) as critical knowledge areas for an HVAC technician.
After you successfully complete the first group of courses, you are ready to take your first NATE Ready-to-Work (RTW) Certificate Exam. But this program doesn’t end there – we continue to train you for higher levels of NATE Certified HVAC Technician credentials. After you successfully complete the second group of courses, you are ready to take the NATE Core Exam at the service level. Once you have passed the NATE Core Certification Exam, you will be ready for the third group of courses. When they are successfully completed, you will be prepared for the NATE Air Conditioning Specialty Service Level Exam, the focus of this program. And finally, the program concludes with EPA 608 Prep and exam you need to work as a HVAC Technician.

This program is targeted at individuals pursuing certification and employment as a HVAC/R Technician. The HVAC/R Technician Specialist program offers an opportunity for students to learn the skills necessary to enter the field of heating, cooling and refrigeration while also exploring methods for communicating effectively with the customer and solving problems.

After completing this course, you should be able to:
• Identify the role of the HVAC/R technician
• Recall types of energy and their properties
• Recognize methods of measurement and calibration
• Identify refrigeration systems and the refrigeration cycle
• List the steps for maintaining refrigeration systems
• Define electrical systems and their components
• Recall the components of control and communicating systems
• Identify the components and properties of air conditioning systems
• List components and properties of heating systems
• Recognize the various heat pump systems
• Identify basic building construction and its various calculations
• List the components of commercial air conditioning systems
• Recall the components and properties of commercial control and refrigeration systems
• Recognize the steps for installing HVACR systems
• Define the methods for planned service and troubleshooting HVACR systems
Though this program is a self-paced program it is supported by an educational mentor. Educational mentors are subject matter experts who have years of experience in their field as well as the necessary educational training and credentials to work as an expert. The mentor is available to answer any questions a learner may have including questions on course content, course material, certifications, and even industry questions. Mentors also monitor the progress of learners to ensure training retention and program advancement. In eLearning, motivation is a key tool to success. Because of this, the mentors provide encouraging comments, feedback, and coaching to motivate learners throughout the duration of the program to support completion and success!
Though you are provided a full 12 months access to your program, the average completion time is only 6 months!

Certified HVAC/R Support Technician FAQs

To request more information, you can contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.

Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact form, or toll free at 1-855-201-6910.

No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.

Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.

No, you can take the online courses from anywhere in the world.

We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.

Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.

Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program.

Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.

If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at helpdesk@worldeducation.net.

Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at helpdesk@worldeducation.net.

Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.

Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.

Section 1: Fundamentals: Ready to Work
• HVAC Fundamentals 101
• Applied Math Review
• Safety
• Building Systems Review
• Basic Hand and Power Tools
• Ready to Work Certificate Exam

Section 2: Core Service
• Electrical DC Theory Plus
• Electrical AC Theory Plus
• Electrical Common Components
• Electrical Motors
• System Properties and Measurement
• Refrigeration I
• Core Certification Exam

Section 3: AC Specialty
• Refrigeration II
• Intro to Cooling System Troubleshooting
• R-410A Refrigerant Technology
• Employ-ability Skills
• Air Conditioning Specialty Certification Exam

Section 4: EPA 608
• EPA 608 Certification Prep
• EPA 608 Certification Exam

All required reference materials are provided with this program. Technical requirements:

Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader


Upon successful completion of the program, students will be prepared to sit for the North American Technician Excellence (NATE) national certification exam to become a Certified HVAC/R Technician. NATE also strongly suggests at least one year of experience.
NATE tests represent real working knowledge of HVACR systems and are designed to demonstrate competency in specific knowledge areas.
-Ready-to-Work Certificate Exam
-HVAC Core Certification Exam
-Air Conditioning (AC) Specialty Certification Exam
Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.


World Ed Included




NATE: Ready to Work, Core, and AC Specialty Exams


• Increased job opportunities: Certification can open the door to jobs that may not have been available otherwise.

• Improved pay: Certified HVAC/R Support Technicians are often offered higher pay than non-certified personnel.

• Increased credibility: With certification, customers and employers know that you have the knowledge and skills to get the job done right.

• Professional recognition: A certification shows that you have taken the time and effort to become educated and skilled in a specialized field.

• Job security: As technology advances, certified technicians have the know-how to stay ahead of the competition.


• 100% Online, Self-Paced
• Open Enrollment
• Admissions and Student Support
• Multimedia Rich and Interactive Content
• Industry Certification Exam, when applicable
• Hands-on Opportunity Upon Completion